COPELAND has an exciting opportunity for you! We are pursuing an individual who seeks a challenge and is a quick learner. Your contribution keeps COPELAND at the top of our industry!
**Required education, experience & skills**
- Bachelor’s degree in international business, Marketing or Engineering, International trade
- Customer Service background.
- Export knowledge a plus.
- Computer knowledge (JDE experience a plus).
- Superior communication and organizational skills. Spanish and English proficiency
**Primary Duties and Responsibilities**:
- Order entry support across Guadalajara Customer Service team. Process daily customer quotes and firm orders thru the following Order Entry options: Oracle and JDE
- Filing Customer Profiles for new orders, quotations and shipments based in the Record Retention
- Index documents in Onbase
- Weekly update new shipping dates in Oracle
- Maintain monthly kpis, collect data and keep kpis up to date
- Acknowledge orders and shipping
- Support other Bus such as B02,B03 during CSR transitions, training, vacations, disease and peak season
- Support Management and CSRs
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology, and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a integral economy. Our training programs focus on end-to-end development,



from onboarding through senior leadership.
Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!
**Our Commitment to Diversity, Equity & Inclusion**
At Copeland, we believe having a diverse, equitable, and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives, and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers, and making a positive impact in the communities where we live.
**About Copeland**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial, and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design, and manufacturing combined with category-leading brands in compression, controls, software, and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Every day, our global workforce fulfills our unified purpose and lives out the values we hold close as an organization: Excellence, Innovation, Partnership, Respect, Responsibility.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or a recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged, and make an impact.
Join our team and start your journey today!

📌 Order Entry (Guadalajara)
🏢 Copeland
📍 Guadalajara