**Responsibilities and Duties**:
- Oversee a team of customer service representatives (CSRs 1st, 2nd and 3rd shift).
- Develop procedures, strategies and standards and ensure the CRS’s follow the established standards.
- Handling Shipments from A to Z; both imports and exports, from order confirmation to delivery.
- Managing inbound and outbound calls to resolve paperwork issues, clear shipments and close entries
**Knowledge and Skills**:
- Bachelor’s degree desired, with minimum 3 year experience working with customer service, transportation, track and trace, etc.
- Good knowledge of Microsoft Office/E-mail capabilities, and Reporting platforms
- High personal integrity and standards
- English: Good communication skills.
- Proven work experience as a team leader or supervisor
**Location**:
DISTRITO V - Blvd. Venustiano Carranza 2775, República, 25280 Saltillo, Coah
**Schedule**:
Monday to Friday 8:00am to 5:00pm
Tipo de puesto: Jornada completa, Por tiempo indeterminado
Sueldo: $30,000.00 - $35,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Seguro de gastos médicos
Lugar de trabajo: Empleo presencial

📌 Customer Service Team Leader (Saltillo)
🏢 LION FORCE TRANSPORT
📍 Saltillo