As experts in nearshore recruitment, **Cápita Works **specializes in connecting Mexican talent with exceptional long-term remote job opportunities in the US. We're dedicated to matching you with clients who will value and celebrate your unique skills.
We are currently searching for a standout **Client Operations Specialist **ready to excel in an international setting.
**WE OFFER**
- Competitive monthly salary range starting at $30,000.00 to $33,000.00 NET.
- Monthly bonus of 2,000 MXN NET.
- 12 vacation days after the first year.
- Free access to 1DOC3 (Healthcare app).
- US holidays.
- Remote work.
**RESPONSIBILITIES**
- Oversee marketing content deliverables and implement quality assurance reviews.
- Supports Account Management team in the client journey and project lifecycle with scheduling and basic invoicing requests.
- Resolves client and team issues & escalations.
- Company website chat bot support
- Participates in lead generation.
- Facilitate client onboarding process by creating external resources and guides.




- Manage and provide consultation for print and design assets.
- Analyzes feedback data and identifies customer service trends.
- Identify system improvements and create internal documentation such as standard operating procedures and quick reference guides.
- Pilot new software and support in providing guidelines for implementation.
- Support in training new team members and creating training documents.
**REQUIREMENTS**
- 1-2 years of experience in Business Administration, Operations, or related discipline.
- High school diploma or equivalent required.
- Undergraduate degree in Business Administration, Communications, Marketing, or a related discipline preferred. Equivalent work experience will be considered.
Tipo de puesto: Jornada completa
Sueldo: $30,000.00 - $33,000.00 al mes
Horario:
- Turno de 8 horas
Pregunta(s) de postulación:
- Esta vacante tiene un rango entre 30 a 33k netos ¿Estas de acuerdo con el mismo?
Lugar de trabajo: Empleo remoto

📌 Customer Care Agent (México)
🏢 Cápita Works - Virtual Assistants In Mexico
📍 México