Descripción y detalle de las actividades
- Independently solving standard tickets; Support in difficult situations with guidance from supervision and collaborate with other IT teams globally on ticket resolution (including external support)
- New computers preparation / replacement / disposal and support for cell phones (iPhone and Android) and wireless modems
- Assist with installing or upgrading the production/Logistics software
- Preparation of reports (anti-virus, bitlocker, PC replacement plan...)
- IT equipment management (Maintain stock level, ordering, dealing with invoices and documenting in asset tracker) -Support solving standard hardware (computers, printers, telephones, scanner, etc.) and software problems (office and production software)
Experiência y requisitos
At least 3 years of work within IT support or related/progressive work within IT. At least 1 year in IT service desk or customer facing IT team is desirable.



Strong customer service mindset with good troubleshooting and communication skills. Experience with MNC using a centralized governance model highly recommended. Certification and courses related to IT (ITILv4, CompTia A+, Microsoft certs,) is a plus.
Ventajas
- Ventajas de acuerdo a la LFT
- seguro de vida
- comedor
- fondo de ahorro
- transporte
- seguro de gastos médicos
**Número de vacantes** 1
**Área** Informática/Sistemas/TI/Programación/Software
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- Tiempo completo
- Turno Matutino
- Lunes a viernes
**Estudios** Carrera con título cualificado
**Inglés **Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** No

📌 IT Support Specialist (Tijuana)
🏢 Importante grupo
📍 Tijuana