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**Descripción de puesto**:
**Job Summary**
This position communicates with customers to bring resolution to unpaid accounts. He/She works to improve cash flow, minimize delinquency, reduce Days Sales Outstanding, and limit bad debt exposure through customer interaction. This position identifies and prioritizes issues impacting payment. He/She overcomes customer objections regarding payments, assists them in understanding account terms, and uses payment options and negotiation skills to arrange payments.
**Responsibilities**:
- Contacts internal and external customers and vendors to gather inquiry details,



provide resolution, and ensure customer satisfaction.
- Educates administrative groups on proper procedures and verifies adherence.
- Partners with various departments to resolve and correct payment/billing issues.
- Participates in implementation of new or improved processes to ensure proper usage and adherence.
- Communicates operational instructions to processing workgroups.
- Provides support to internal and external customers to address billing issues and provide requested reports.
- Oversees daily workflow.
**Qualifications**:
- Bachelor’s Degree or International equivalent - Preferred
- Bachelor’s Degree or International equivalent in Accounting, Finance, or a related field - Preferred
- Working knowledge of Microsoft Word, Excel, Access, and Outlook
- Willing to travel - Preferred
**Tipo de empleado**:
Permanente
UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.

📌 Especialista de Facturacion y Cobranza (Ciudad de México)
🏢 UPS Mexico
📍 Ciudad de México