Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
As an Associate Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.
What You’ll Do
Advise and arrange travel for corporate business customers (both individuals and groups)
Educate customers on travel options including air, road, rail, and accommodations
Use various Global Distribution Systems
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
1+ years of experience working in a call center/customer service preferred
Advanced English
Passion for excellence in client service
Professional communication (written and verbal)
Attention to detail




Resolving customer issues quickly and raising concerns when needed
Teamwork and openness to feedback
Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
Location Mexico
Click here to learn more about the benefits we offer in Mexico.
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our general Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

📌 Travel Academy Mx (México)
🏢 American Express Global Business Travel
📍 México