**Are you passionate about digital finance and experienced in collections?** Join a growing Fintech and help our clients keep their accounts on track! As a **Collections Executive**, you’ll be responsible for managing credit recovery professionally, ensuring an outstanding customer experience, and meeting the company’s recovery objectives.
**Responsibilities**
- Analyze and implement collections strategies to maximize credit recovery.
- Manage and update each account’s history, documenting interactions and payment agreements.
- Propose customized payment plans to support clients in resolving their debt.
- Meet collections KPIs, including recovery rates and response times.
- Collaborate with other departments to address complex collections situations.
- Advise clients on financial products and assist with credit-related inquiries.
**Requirements**:
- Minimum 1 year of collections experience, preferably in a Fintech or financial sector.
- Strong communication and negotiation skills, results-oriented.
- Familiarity with collections systems and CRM (Salesforce,



Zendesk, etc.).
- Intermediate Excel skills for portfolio data analysis.
- Basic knowledge of Mexican collections regulations (CONDUSEF, Credit Bureau).
- Experience with digital collections tools and customer service is a plus.
- Proactive attitude and ability to work under pressure.
**What We Offer**
- Competitive salary plus bonuses based on portfolio recovery.
- Legal benefits plus additional perks.
- Ongoing training in digital finance and growth opportunities.
- Hybrid/remote work model.
- Dynamic, achievement-oriented work environment in one of the most innovative industries.
Tipo de puesto: Jornada completa
Sueldo: $13,000.00 - $15,000.00 al mes
Pago complementario:
- Bono de productividad
Tipo de jornada:
- Turno de 8 horas
Experiência:
- Collections: 2 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Collections Specialist (Ciudad de México)
🏢 IBAC Consultoria en Recursos Humanos
📍 Ciudad de México