At SpotOn, we're helping restaurants and small businesses compete and win with adaptable payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
Recently, SpotOn was:
- Named one of Fast Company's Most Innovative Companies of 2024
- Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row
- Selected as the Best Overall Restaurant POS by NerdWallet
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
That's where you come in.
**Join Our Team as a Payment Devices Specialist!**
We are seeking **Payment Devices Specialists** to join our customer service team and deliver exceptional technical support to our clients.
**Position Overview**:
As a Payment Devices Specialist at SpotOn, you will be a vital part of our team, ensuring clients receive top-tier technical support. Your role will involve diagnosing and resolving technical issues efficiently while maintaining a high standard of customer satisfaction.
**Key Responsibilities**:
- Diagnose, manage, and resolve technical issues with accuracy and efficiency.
- Deliver excellent customer service through clear verbal and written communication.
- Tackle challenging, high-stress situations with a focus on problem-solving.
- Stay updated on our products and services, including new features and updates,



to better assist customers.
- Maintain organized and detailed records of customer interactions.
- Collaborate with internal teams to ensure seamless resolution of technical challenges.
**Qualifications & Requirements**:
**Skills & Experience**:
- **Language Proficiency**: Advanced English (C1 level).
- **Customer Service**: 1-3 years of experience in customer service and technical support roles.
- **Technical Expertise**: Proven experience in hardware and software troubleshooting.
- **Communication**: Ability to explain technical concepts to non-technical users with clarity and patience.
- **Problem-Solving**: Analytical mindset and commitment to resolving complex issues effectively.
- **Customer Focus**: Strong dedication to delivering outstanding service and ensuring customer satisfaction.
**Education**:
- Minimum: High school diploma or equivalent.
**Additional Qualities**:
- Exceptional interpersonal skills with the ability to de-escalate tense situations diplomatically.
- Ability to build and maintain strong relationships with clients and team members.
- Adaptability to evolving technologies and customer needs.
**What We Offer**:
- **Competitive Compensation**:
- Base Salary: $18,250.00 MXN
- Performance Bonus: $3,660.00 MXN
- **Benefits**:
- Monthly food vouchers: $1,500.00 MXN
- Law benefits
- SGMM
- Vision and dental insurance
- Life insurance
- Gym membership (Total Pass)
- **Work-Life Balance**: Two days off per week.
- **Career Growth**: Opportunities for development and a clear career progression plan.
**We look forward to welcoming you to the SpotOn team!**
LI-OnsiteSpotOn is an e-verify company.

📌 Tecnichal Support Representative - Pod 3 (Ciudad de México)
🏢 Spoton: Corporate
📍 Ciudad de México