OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. OpenTable's software seats more than 1 billion people per year and helps more than 60,000 restaurants, bars, wineries and other venues attract guests, manage capacity, improve operations and maximize revenue.
Since its inception in 1998, OpenTable has seated more than 2 billion diners in over 80 countries. The Company is headquartered in San Francisco, California, and the OpenTable service is available throughout the United States, as well as in Canada, Germany, Japan, Mexico, the UK and many more locations.
As an employee of OpenTable, you will be part of a general network that includes OpenTable and KAYAK's portfolio of meta-search brands including momondo, Cheapflights, Swoodoo, checkfelix and Mundi. Many employees are dedicated to one brand, but we all have the benefit of using each other's strengths and insights. Together, we're able to help people experience the world through dining and travel.
Starting a new job can be daunting! There are so many new tools and processes to absorb, not to mention all the industry lingo! At OpenTable, we recognize how significant it is for employees to not only learn the procedural aspects of a job but to also appreciate the scope and impact of the role before they can really help our customers. That's why we're looking for a seasoned trainer to help new and existing employees master the skills they need to drive outstanding customer experiences.
**Responsibilities**
- Play a key role in the delivery of high impact training programs tailored to the specific needs of post-sales customer-facing employees that positively impact employee productivity and achieve desired business outcomes; primary audience will be new hires in Customer/Technical Support.




- Conduct engaging training experiences, utilizing cutting-edge adult-learning techniques and tools to engage learners and maximize knowledge / skill retention.
- Confidently and effectively facilitate and present programs while keeping audiences engaged and delivering a clear and memorable message.
- Consult effectively with key stakeholders to develop precise learning outcomes ahead of training design and execution.
- Stay informed about emerging industry trends, tools, and best practices to seamlessly integrate them into training programs.
- Adapt training techniques to accommodate diverse learning styles, skill levels, and cultural backgrounds within the audience; Ability to seamlessly adjust execution between in-person vs. virtual learner cohorts.
- Execute workload with strong program management skills, including managing milestones, meeting deliverables, prioritization, knowing who to keep informed, why and how often, and knowing when to escalate.
- Drive continuous improvement through the implementation of rigorous assessments to evaluate the effectiveness of training programs, including gathering feedback from participants and stakeholders to identify areas of future improvement
- Monitor the performance of learners pre and post-training to measure the direct impact of training programs on individual and team success
- Maintain an up-to-date understanding of all products and services that OpenTable offers.




- Act as a bridge between Enablement to office-based roles, including Workplace Services, Account Management - Central Queue, Customer Onboarding, and Support, ensuring alignment in processes, messaging, and enablement strategies.
- This role will require attendance in the Mexico City office for scheduled in-person training programs and adhere to OpenTable's Return to Office (RTO) policy.
**Required Skills & Experience**:
- Bachelors Degree with 3 yrs+ of relevant professional experience (Human Resources, Learning & Development, Education, Organizational Development, etc.)
- Exceptional communication, facilitation, and presentation skills with the ability to engage audiences both in person and virtually.
- Ability to leverage impactful training methods and technologies to create engaging learning experiences.
- Adept at analyzing data to inform decisions, including an ability to understand and communicate key metrics of a business.
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- Self-motivated, adaptable, and able to work both independently and collaboratively with excellence, including an ability to perform well under pressure and against aggressive goals and deadlines
- Keen attention to detail and the ability to analyze training effectiveness, making decisions driven by data insight
- Business proficiency in both Spanish and English; additional consideration for French language skills.
- Willingness and ability to travel up to 30% to support global training initiatives.
**Desired Skills & Experience**:
- 3+ years of experience training in a corporate environment against job responsibilities for customer facing roles.
- Proven track record of d

📌 Trainer, New Hire Programs (Hybrid, Mexico City) (Ciudad de México)
🏢 Opentable
📍 Ciudad de México