**Summary**:
As Human Resources Specialist you will handle and coordinate all administrative Human Resources Services processes, principles and guidelines for a client group in Americas region.
**About the Role**:
LI-Hybrid
**Key Responsibilities**:
- Provide administrative support to the implementation of processes and standards for all HR Services aspects (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users.
- Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts.
- Perform user administration tasks (e.g. access management) -Assist in tracking service requests and troubleshoots - support the analysis of error messages and questions.
- Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.
- Prepare reports on the evaluation of services and processes.
- Provide assistance to HR Services projects at country or BU level
**Essential Requirements**:
- Bachelor’s degree in HR/Business Administration or related field
- Proficiency in English,



spoken and written
- Minimum 1 years’ experience in HR Services working with SAP, WorkDay, Success Factors or other Workforce Systems
- Experience with ticketing management systems. Proficiency in use of Microsoft Office
**Desirable Requirementes**:
- Work experience in virtual/remote teams is a plus
- Fluency in an additional regional language is a plus as French or Portuguese
- Novartis_ _is_ _committed_ _to_ _building_ _an_ _outstanding,_ _inclusive_ _work_ _environment_ _and_ _diverse_ _teams' _representative of the patients _and communities we serve._
Division
People & Organization
Business Unit
CTS
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Human Resources
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Accessibility and accommodation**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

📌 Human Resources Analyst (Temporary Role 12 Months) (Baja California Sur)
🏢 Novartis
📍 Baja California Sur