Description
**Responsibilities**:
- Ensures that VIP clients at corporate events have an exceptional service.
- Understand the different type of customers and analyze the experiences they have with the company at internal corporate events.
- Develop strategies to improve the customer experience, managing key relationships and coordination with other departments to ensure efficient service.
- Implementation of loyalty programs and resolution of any problems that may arise with VIP clients.
- Analyze data and trends to improve service quality and ensure customer satisfaction.
**Requirements**:
**Requirements**:
- 8 to 10 years of professional experience in similar positions.
- Proficiency in both Spanish and English is a must.
- Skills: Solid experience in managing high-level clients, exceptional communication skills as you will work with high-profile clients. Passion for excellence in customer service creating memorable experiences for exclusive clients.
- Location: remote (Ideally CDMX, open to evaluate other LATAM level countries.
- Availability to travel.
**Location**: Remote
10 years

📌 Vip Support Director (Customer Service Experience (Ciudad de México)
🏢 Connectingology
📍 Ciudad de México