**WHAT YOU WILL DO**
This role will reactively manage all small fleet business customers in the UK Region. Owning account retention, renewal, and client activities to keep churn under annual targets and deliver a best-in-class customer experience.
**Responsibilities**and**Duties**
- Dealing with and resolving high-volume customer queries quickly in a friendly and efficient manner
- Identifying the need to escalate more complex queries to the relevant teams or departments
- Liaising with internal teams to find resolutions for customer issues
- Working within SLAs - Ticket Resolution Times, Call Handling Times
- Ensuring excellent customer service and support throughout
- Updating and managing the CRM tool for all customer issues
- Attend, contribute and present at team meetings and other internal events
- Work tirelessly to achieve team targets relating to retention and growth
- Understand company needs in order to add growth to accounts through renewals and upsell opportunities
- Maintain a knowledge base of product and solution features/functionality of competitors and own products
**WHO YOU ARE**
- Previous experience in customer service gained within a call centre environment/ 1+ Years experience in an administration role




- Experience and skilled in dealing with and resolving customer issues
- Good telephone manners and a desire to go above and beyond
- IT literate and good knowledge of MS Office tools
- Ability to maintain focus and work effectively under pressure
- Ability to learn at speed, and adapt to new processes/systems easily
- Desire to learn and progress within the Company
- A background in technical product and/or account management support would be desirable
- Knowledge of Salesforce, SAP / CRM systems would be desirable
**Who is Teletrac Navman**
Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation.
As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.
Teletrac Navman is a Vontier company.
**Who is Vontier**
LI-LS1 #LI-Hybrid

📌 Customer Success Representative (Monterrey)
🏢 Teletrac Navman
📍 Monterrey