Logitech is the Sweet Spot for people who want their actions to have a positive integral impact while having the flexibility to do it in their own way.
**Job Summary**
**The Tech Support Representative is responsible for enthusiastically resolving technical support issues (mostly AV hardware and software, but some other products) from business customers and technical support escalations from Tier 1 team members.**
**Primary Job Responsibilities**
- **Resolve escalated support tickets from our Tier 1 support team**
- **Assist Tier 1 support team by providing guidance to resolve tickets without escalation**
- **Provide ad-hoc feedback about trends, new issues, and the voice of the customer**
- **In periods of low technical support volume, assist with related projects**
- **Suggest process improvements when you see opportunities and dissent when you don’t agree**
**Knowledge and Skills**
- **Strong written and verbal communication skills**
- **Strong listening and comprehension skills**
- **Demonstrated ability to quickly learn how to troubleshoot new technologies and communicate them to others**
- **Experience adapting to solve problems when normal solutions break down**
- **Knowledge of PC and/or other non-AV system troubleshooting a plus**
- **Knowledge of computer networking and USB devices a plus**
- **Previous Video Conference Room Administration/Installation involving MS Teams, Zoom Rooms, or Google Meet software strongly preferred**
- **Ability to adapt within both work from home and in-office environments**
**Qualifications**
- **Minimum 3 years of experience in (AV) technical support capacity, with at least 1 years video-conference (VC) troubleshooting experience**
- **Minimum 1 years of providing technical support via phone**




- **Fluent (written and spoken) in English and Spanish**
- **Strong and verifiable knowledge of customer care processes and techniques**
- **Demonstrated experience handling moderate-to-high phone call volume**
- **Experience with Salesforce/Oracle/Zendesk support ticketing systems**
- **Experience with one or more of the following VC software services: Zoom, Skype, Google Hangouts**
**Education**
- **4-year degree or equivalent experience**
LI-AL1
LI-Remote
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

📌 Technical Support Representative, Enterprise & Video Collaboration (México)
🏢 Logitech
📍 México