**International company looking for talent to join our team!**
American company dedicated to financing, buying, and selling used cars, with its main office based in Dallas, Texas.
**Key Responsibilities**
- Participate in the design and improvement of monitoring formats and quality standards
- Perform chat monitoring and provide trend data to the Internet Supervisor
- Utilize a quality monitoring data management system to track team and individual performance
- Provide actionable insights and data to internal support groups as needed
- Identify patterns and trends in recordings and interactions; coach team members accordingly
- Prepare and analyze internal and external quality reports for the Sales/BDC departments
- Create, update,



and maintain team scorecards and rating scales
- Record evaluations using departmental quality monitoring forms
Tipo de puesto: Tiempo completo
Sueldo: $25,000.00 al mes
Beneficios:
- Protegido de gastos médicos
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Escolaridad:
- Bachillerato terminado (Obligatorio)
Experiência:
- Call Center: 3 años (Deseable)
- QA Specialist: 2 años (Deseable)
Idioma:
- Advanced English (Obligatorio)
Lugar de trabajo: Empleo presencial
Fecha de inicio prevista: 05/05/2025

📌 Quality Assurance Specialist - Call Center (Tijuana)
🏢 Intugo
📍 Tijuana