**Key Responsibilities**:
- Lead and oversee the planning, execution, and monitoring of transformation initiatives, ensuring adherence to best practices, standards, and methodologies.
- Develop and implement a comprehensive business transformation strategy that aligns with the company’s objectives and operational priorities.
- Lead cross-functional teams to identify, analyze, and execute process improvement initiatives, ensuring efficiency and cost-effectiveness.
- Oversee the adoption of digital technologies, automation, and data-driven decision-making to enhance operational capabilities.
- Utilize data analysis and business intelligence to drive informed decision-making, identify trends, and measure transformation success.
- Roll out predictive analysis capability through data analysis and business intelligence.
- Identify and leverage opportunities for innovation, collaboration, and co-creation with internal and external stakeholders, fostering a culture of continuous improvement and learning across the organization by proactively seeking out opportunities for change and sourcing new solutions to improve delivery.
- Drive cultural and organizational change, ensuring buy-in and engagement from key stakeholders at all levels.
- Evaluate the impact and effectiveness of the transformation initiatives and ensure alignment with the organization’s performance indicators and quality standards.
- Collaborate closely with C-Suite and other senior leadership, technology, risk, compliance, and finance teams to ensure seamless execution of transformation programs.
- Establish and monitor key performance indicators (KPIs) to track progress, measure impact, and report on transformation success.
- Identify potential risks and develop mitigation strategies to ensure smooth project execution.
- Act as a champion for continuous improvement methodologies such as Lean, Six Sigma, and Agile.
- Manage budgets, resources, and timelines for multiple transformation initiatives.
- Provide leadership, guidance,



mentoring, and coaching to project teams and internal stakeholders, promoting a high-performance and customer-focused culture.
**Qualifications & Experience**:
- A degree or higher in Business, Management, or a related field, or equivalent experience.
- 10+ years of experience in business transformation, operational strategy, or process improvement.
- Proven senior experience in leading and successfully delivering transformation change in an operational context.
- Strong knowledge of digital transformation, automation technologies, data analysis, and business intelligence.
- Critically, highly digitally literate with proven experience utilizing progressive technologies (including Artificial Intelligence) to drive business improvement or customer experience.
- Passionate about the impact of technology and a natural ability to actively seek out new ways technology can be operationalized to improve services.
- Expertise in change management methodologies such as PROSCI, ADKAR, or equivalent.
- Certification in Lean Six Sigma (Black Belt preferred) or Agile methodologies is an advantage.
- Excellent project and program management skills, with the ability to plan, execute, and monitor multiple transformation initiatives simultaneously, managing associated budgets, resources, and risks.
- Exceptional stakeholder management and communication skills, with the ability to build and maintain effective relationships, and influence and persuade at all levels.
- Innovative and creative thinking skills, with the ability to identify and leverage opportunities for improvement, co-creating new and customer-centric solutions.
- Analytical and problem-solving skills, with the ability to evaluate and measure the impact and effectiveness of transformation initiatives, ensuring alignment with the organization’s performance indicators and quality standards.
- Leadership and people management skills, with the ability to lead, guide, and coach the transformation team and other colleagues, fostering a high-performance and customer-focused culture.

📌 Business Transformation Director (Tijuana)
🏢 North American Production Sharing
📍 Tijuana