We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
**We connect. We inspire.**
**Role Description/Purpose**:
Are you looking for a dynamic role where you can make a real impact in customer service and education? We are seeking an organized and motivated individual to provide essential administrative support to our Customer Service Team, Exams, and Teaching Centre.
This position plays a key role in delivering high-quality services to both internal and external customers, ensuring a seamless experience in line with general customer service standards of excellence.
In this role, you will support the team in achieving strong registration results, helping the British Council meet financial targets. Your ability to engage with prospective customers will be vital, as you will generate interest in our Exams and English Language courses by arranging placement tests, consultations, trial sessions, and demo lessons.
**Role Accountabilities**:
We are looking for a motivated and detail-oriented professional to support customers across British Council services, ensuring a seamless interaction in line with our standards and service strategies.
You will work towards sales targets while administering placement tests and providing consultation services. Acting as the Single Point of Contact for prospects,



you will guide them from their first enquiry to final registration, ensuring a smooth journey. Cross-selling British Council services and identifying opportunities for engagement will be part of your daily interactions, alongside making outbound calls to prospective customers and conversions.
Proficiency in key systems such as CRM platforms and online booking tools will allow you to maintain records accurately and support financial processes, including income collection and receipt issuance. Collaboration is essential, as you will work with the wider Sales and Customer Management team to ensure exceptional service delivery and business growth.
You will also engage in performance management programmes and support key events such as Open Days, Parent Events, Seminars, and promotional activities. From time to time, additional tasks may be assigned to ensure the smooth operation of the Centre.
**Qualifications & Experience**:
**Essentials**
- Technical, Technological or Professional Degree.Minimum of 2-year’s working experience in customer service-related areas.
**Desirables**
- Customer Service and sales related qualifications.
- Tele-sales experience.
- Face to face sales experience.
- Education sector experience.Knowledge of CRM.
**Important Information**:




**Language requirements**:
- Desirable written and oral communication skills in English - B1 or B2 Common European Framework of Reference for Languages (CEFR).
- Good written and oral communication skills in Spanish (CEFR C1).
**Location**:Mexico City - Sede Polanco (Colonia Chapultepec Morales).
**Salary Range**:starting with 20,664.00 MX$ per month.
**Contract type**:Indefinite after 3 months of probation.
**Working Hours**:Morning and afternoon rotational shifts, 5 days per week between Mondays and Saturdays.
**Benefits**:
- 23 days of paid annual leave and national days.
- Full health insurance.Access to free courses and grants from the British Council.
**Closing date and time - Friday 9th May 2025 (23:59 Spain Time)**
A connected and trusted UK in a more connected and trusted world.
**Equality, Diversity and Inclusion Statement**
**Safeguarding Statement**
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

📌 Customer Services and Sales Agent (Ciudad de México)
🏢 British Council
📍 Ciudad de México