**What you will do**
- Receive and manage migration cases from bronze accounts on QUEUE line and assist with administrative tasks including filing, data entry, and other clerical functions.
- Serve as the first point of contact for bronze migration information or doubts.
- Maintain a positive working relationship with staff.
- Dealing with and resolving high-volume customer queries quickly in a friendly and efficient manner.
- Identifying the need to escalate more complex queries to the relevant teams or departments.
- Liaising with internal teams to find resolutions for customer issues.
- Working within SLAs - To target migration handle.
- Updating and managing the CRM tool for all customer issues.
- Attend, contribute and present at team meetings and other internal events.
- Understand company needs to add growth to accounts through renewals and upsell opportunities.
**Who you are**
- Equivalent required in related field.
- Strong customer conflict management skills.
- Strong written and verbal communication skills with the ability to communicate effectively at all levels.
- High level of attention to detail.
- Excellent listening, negotiation, and presentation skills.
- Excellent verbal and written communications skills.
- Willingness to take ownership, be held accountable and achieve a good outcome for all stakeholders. Able to work with a diverse array of people, challenging in a non-confrontational way and builds successful working relationships.
- Displays a sound business judgment and decision-making capability.
- Passionate customer experience orientation with extensive experience in managing multiple stakeholders.
- Patient and tolerant.
- Methodical and disciplined approach to problem solving.
- Demonstrated ability to operate both strategically and tactically.
- Ability to work within a fast-paced, change embracing corporate culture.
- Fluent in English is a must.
Preferable Skills & Experience:
- A background in technical product and/or account management support would be desirable.
- Knowledge of Salesforce, SAP / CRM systems would be desirable.
**WHO IS**TELETRAC NAVMAN**
Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.
Teletrac Navman is a Vontier company.
**WHO IS VONTIER**
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let’s enable the way the world moves!**
**LI-LS1**#LI-Hybrid**: