**Job ID**:
**Required Travel**: No Travel
**Managerial - No**
**Location**:Mexico-Guadalajara (AM)**
**Who are we?**:
**In one sentence**:
**What will your job look like?**:
You will
- Collaborate with cross-functional teams, including production support, infrastructure, database, Unix, and Windows teams, to establish a comprehensive monitoring suite and provide ongoing support for monitoring tools.
- Oversee the end-to-end installation and integration of atomIQ monitoring software.
- Develop and document processes and technical guides to enhance and automate the monitoring dashboard.
- Design and develop custom monitoring tools and dashboards tailored to specific needs.
- Automate alerting, reporting, and logging mechanisms to improve response times and accuracy.
- Optimize system observability using metrics, logs, and traces (e.g., with Prometheus, Grafana, ELK stack).
- Work closely with DevOps, Site Reliability Engineers (SREs), and development teams to define monitoring requirements.
- Improve existing monitoring architecture to support performance, reliability, and scalability.
- Maintain and enhance CI/CD observability pipelines and alerting rules.
- Utilize automation and configuration management tools such as Jenkins, Ansible, or equivalent technologies to streamline monitoring processes.
- Understand and differentiate between static and anomaly detection for metrics and trends to improve monitoring accuracy.
**All you need is...**:
- Strong proficiency in Scripting and Automation, particularly Python
- 5+ years experience with Unix/Linux Server platform




- Relevant certifications in monitoring tools or DevOps practices.
- Experience with cloud-based monitoring solutions.
- Knowledge of ITIL processes and best practices.
- Excellent problem-solving skills and attention to detail.
- Ability to analyze and interpret monitoring data to provide actionable insights.
- Strong communication skills and ability to work collaboratively in a team environment.
- Willingness to participate in on-call support rotations as needed.
- Familiarity with DevOps practices and tools.
- Familiarity with containerization technologies (e.g., Docker, Kubernetes).
**Why you will love this job**:
- You will have the opportunity to work in multinational environment for the integral market leader in its field!
- As you will support excellent products, you will be able to assemble relevant data, identifies trends and root causes, and draws logical conclusions to develop solutions
- You will have extensive opportunities for professional development.
- We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace!
- We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
LI-SR1
LI-Hybrid
**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

📌 Infra Monitoring Engineer (Guadalajara)
🏢 Amdocs
📍 Guadalajara