**SHAPE THE FUTURE OF MOBILITY FROM DAY ONE.**
This position is part of our Advanced Safety & User Experience segment.
**Summary**:
Aptiv is seeking a Systems Engineer - Customer Support for its Advanced Safety and User Experience products. You will be building and working with a team of highly motivated individuals that work on various automotive technologies to enhance driver experience, prevent accidents, and save lives.
In this role, you will be part of a group of Customer Facing specialists in charge of support processes as defined by ASPICE; for example: SPL2. Product Release, SUP10 Change Request Management, SUP9 Problem Resolution Management, SUP8 Configuration Management
**Responsibilities**:
Be a process expert to ensure all ASPICE support process activities are executed in the proper way for all assigned programs
- Support release manager in the execution of strategic plans for product releases, aligning them with business objectives, market requirements, and customer needs.
- Collaborate with Release Manager to make decisions regarding product feature prioritization, scope changes, and release content in alignment with business goals and customer expectations.
- Support Process Group (SUP.9) Problem Resolution Management as part of ASPICE Sys V-model
- Responsible for 5D/8D, Fishbones, Is-Is Not, 3L5W, X-Domain Systemic Problems, Monitoring, and Closing tickets
- Work closely with Engineering Program/Project Leads, System Leads, SW Program/Project/Product Owners, Manufacturing, HW teams, Customer Chief, and Customer(s) to drive all problem-related ticker to be closed in a timely manner
- Work with team to ensure proper Design Documentation, Unit Test Case, Validation Test Case, D/PFMEA, Control Plan, other is updated once ticket is closed.




- Stay connected with program team members to maintain deep understanding and progress of work, with sharp focus on planned release readiness
- Ensure all deliverables and release documentation are created on time, with expected content and quality
- Be the voice to the customer / stakeholder in terms of all release and testing relevant topics
- Verify and Approve Test Reports
- Perform SUP.8 Configuration Management activities for all assigned programs
- Perform CMII Configuration and Change Management activities for all assigned programs (CR/CN Process)
- Participate in training and coaching for Jr Product Release Engineers
- Drive excellence by fostering the culture of pursuing perfectionDrive quality into the standard way of working
- **Must Haves (Basic Qualifications)**:
- Bachelor’s degree in engineering discipline (computer science, software, system or related field of study)
- 1 - 3 years of experience in Automotive Industry or Consumer Electronics
- Strong ASPICE knowledge
- Experience with SLP.2 Product Release Management
- Experience with Problem Management, consultation, project management, escalation management and/or technical support experience
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Expert user for JIRA and Confluence
- Bilingual - proficient in English speaking/reading/writing
- Interpersonal skills, strong analytical skills, strong problem-solving abilities, and a positive approach to challenge




- Cross functional interests, ambitious and self-driven. Adaptive, comfortable with ambiguity
- Ability to effectively manage several projects at once
- Strong soft skills: skilled networking creation, influencing skills, constantly learning, positive and ownership profile
**Nice to Haves (Preferred Qualifications)**:
- Experience with SUP.8 Configuration Management
- Experience with CMII Change and Configuration Management (CR/CN process)
- Experience with ITIL frameworks (Incident, Problem and Change primarily)
- Experience with SW Quality Assurance principles
- Master’s degree in engineering discipline (computer science, software, systems, or related field of study)
- Ability to work in complex, matrix organizations
- Ability to work in an international, fast-paced environment
- Knowledge and use of visualizations and metrics dashboards to convey key messages
**WHY JOIN US?**
- **You can grow at Aptiv.**Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
- **You can have an impact**. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
- **You have support**. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.
**Your Benefits at Aptiv**:
- Savings Fund
- Pension Plan
- Christmas Bonus
- Attendance Bonus
- Vacation Premium
- Medical Expenses
- Life Insurance
- Social security (IMSS, INFONAVIT, Retirement)
- Recognition for innovation and excellence
- Opportunities to give back to the community
**APPLY TODAY, AND TOGETHER LE

📌 Systems Engineer - Customer Support (Monterrey)
🏢 Aptiv
📍 Monterrey