The KYC Operations Sr. Supervisor is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.
**Responsibilities**:
- Provide people management and development responsibilities and ensure team service level standards are met
- Liaise with Compliance department and senior management within business units supported
- Oversee new client onboarding and implement process enhancements to improve client onboarding experience
- Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
- Monitor account refresh activity daily to ensure regulatory/document requirements are met
- Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
- Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
- Advise a KYC a Compliance and Controls team (10+ employees)
- Complete KYC records with accurate client information and documentation in a timely manner
- Ensure information and documentation complies with local regulation and Citi standards
- Update KYC forms and client profiles according to policy requirements




- Follow up with clients to ensure information is received on time
- Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
Qualifications:
- 2-5 years of relevant experience
**Education**:
- Bachelor's degree/University degree or equivalent experience
Experiência en el Sector Financiero, apertura de cuenta y onboarding.
Experiência requerida en gestión de personal.
Habilidades de motivación y liderazgo proactivo.
Habilidades de organización y gestión del tiempo.
Habilidades de toma de decisiones y resolución de problemas.
Habilidades de comunicación escrita y verbal clara y concisa con los equipos y níveles superiores de la Gerencia.Job Family Group:
Operations - Services
- **Job Family**:
Business KYC
- Time Type:
Full time
- Most Relevant Skills
Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
- Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
View Citi’s EEO Policy Statement and the Know Your Rights poster.

📌 Banamex - Kyc Operations Sr. Supervisor (Ciudad de México)
🏢 Citigroup
📍 Ciudad de México