The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
- Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
- Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
- Monitor requirements related to compliance with Corporate Policies
- Monitor and implement corrective actions derived from MCA reviews and other control entities
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Qualifications:
- 2-5 years of relevant experience
- Proficient in Microsoft Office
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work in fast pace and changing environment




- Ability to analyze data and solve problems
- Proven organizational and time management skills
**Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Funciones**
- Apoyo administrativo al área de cobranza
- No tiene contacto directo con cliente
- Realizar cargos manuales en sistema
- Certificaciones contables o estados de cuenta
- Certificados de productos PYME, hipotecario, UDIS, préstamos personales y de ex personal.
- Recuperación de cartera mediante el cobro de quitas interno modificación de Buró de Crédito y baja de boletín Dictaminación para generar cartas finiquito, Análisis de créditos
- Elaboración de expedientes
- Recuperación Movimientos a cuenta concentradora
- Generación de reportes de control, KPIS, etc
- Interpretacion de datos
- Generar estragias para mitigar riesgos relacionados con cobranza
**Requisitos**
- Conocimiento en Cobranza
- Manejo de los sistemas integrales de cobranza
- Manejo de Paqueteria Microsoft Office nível intermedio o avanzado
- Organizado y proactivo
- Orientado al cumplimiento de resultados u objetivos
- Excel intermedio (cruces, base de datos, tablas dinamicas)
- Conocimiento de eta6pas de cobranza/ back / recovery/ boket/
**L-V 9 a 6 pm**
**Zona de Trabajo Los Alpes/ Alvaro Obregon**
- Job Family Group:
Operations - Core
- **Job Family**:
Operations Support
- Time Type:
Full time
- Most Relevant Skills
Please see the requirements listed above.
- Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
View Citi’s EEO Policy Statement and the Know Your Rights poster.

📌 Banamex/ Analista de Soporte a Procesos de Cobranza Ops Support AssociateCiudad de Mexico (Ciudad de México)
🏢 Citigroup
📍 Ciudad de México