**Meet the Team**:
**Your Impact**:
- You will interact with and support our customers remotely.
- Work on critical, overly sophisticated problems and partner with engineering and development teams to resolve customer problems.
- Collaborate with teams to help reproduce and resolve customer issues.
- While getting experience in the job, you will have the opportunity to mentor new hires, develop training, be part of big events like Cisco Live where you can show your knowledge to the rest of the world.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Here at Cisco, we love the collaboration spirit, therefore you will always find people to help you succeed in your role.
**Minimum Qualifications**:
- Active or expired CCNA, CCNP, or equivalent certifications, or related work experience.
- Strong analytical skills and experience working with Cisco Wireless platforms and RF environments.
- At least 3 years of experience in the networking industry, including familiarity with networking products and protocols.
- Knowledge of IP networking, including Layer 2 and Layer 3 protocols, LAN/WAN, TCP/IP, DHCP, DNS, routing, SNMP, NETCONF, and Quality of Service (QoS), is preferred.
**Preferred Qualifications**:
- BS in a technical field (such as CS, EE, IT) or equivalent 3+ years related experience in Customer Service and Support.
- Experience analyzing network traffic and packet flows using tools such as Wireshark, Omnipeek, or similar.
- Experience with server virtualization technologies, including but not limited to VMware ESXi, Microsoft Hyper-V, Linux KVM, and ENCS NFVIS.
- Administrative experience with Linux-based hosts, servers, and devices, including performance monitoring, log analysis, and user management.
- Experience with a variety of Cisco wireless platforms, such as AIREOS, IOS-XE, IOS/COS/Catalyst Access Points, Cisco Spaces, CMX, Prime Infrastructure,



Catalyst Center, and Embedded Wireless Controller (EWC).
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a integral scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

📌 Technical Consulting Engineer - Wireless (Ciudad de México)
🏢 Cisco Systems
📍 Ciudad de México