The Support Specialist, Workforce is responsible for supporting R365 Payroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with R365 Payroll. A successful applicant will have a proven track record of great attention to detail and the ability to work simultaneously on multiple tasks and projects. The combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success.
**How you'll add value**:
- Respond to technical support tickets
- Prompt customers for information necessary to troubleshoot problem reports
- Reach out to customers by phone and / or screen share as necessary to understand problem reports
- Help customers understand R365 payroll integration functionality
- Diagnose and document software defects and escalate them to management
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in company self-help documentation




- Identify and share ticket trends with Implementation Team
- Conduct Basic Training on an as-need basis
- Other duties as assigned
**What you'll need to be successful in this role**:
- Previous background with Payroll and HR Systems
- High attention to detail
- Excel knowledge
- Versátil and adaptable based on the needs of the client and internal team
- Solution oriented mindset with ability to articulate under pressure
- Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
- Strong technical aptitude with experience communicating across multiple platforms
- A passion for helping people get the most out of technology
**PREFERRED QUALIFICATIONS**
- Familiarity with restaurant management
- Familiarity with restaurant labor scheduling and labor management
- Understanding of basic accounting journal entry principles
- Understanding of labor accruals

📌 Support Specialist, Workforce (Ciudad de México)
🏢 Restaurant365
📍 Ciudad de México