**Job Overview**
As a Meetings and Commercial Specialist, you will play a pivotal role in overseeing both event planning and commercial projects in the MLAC region. This multifaceted position requires a combination of project management skills, event coordination expertise, and a strategic mindset to enhance revenue to our portfolio of hotels in the region. You will be responsible for managing end-to-end project lifecycles, coordinating events, and ensuring seamless collaboration between various stakeholders.
At Intercontinental Hotels Group® (IHG) we want our people to feel great about working at IHG, so we give people room to be yourself and ask everyone to ‘live’ the IHG Winning Ways.
At IHG we want our people to: Do the right thing, Show we care, Aim higher, Celebrate difference, Work better together duties and responsibilities
**DUTIES AND RESPONSIBILITIES**
**Financial Return**
- Develop and manage budgets for both commercial projects and events, ensuring financial objectives are met
**Guest Experience**
- Develops and delivers the relevant and appropriate documentation to the customer and hotel
- Ensures the timely follow up and pursuit of business with customers and stakeholders in order to drive the highest levels of conversion
**Responsible Business**
- Lead and manage commercial projects aimed at enhancing the hotel's revenue streams.
- Develop project plans, outlining objectives, timelines, resource requirements, and key performance indicators.
- Supports and coordinates Commercial initiatives within the Business Plan.
- Fulfills and where possible exceeds customer & hotel expectations in the conversion of their enquiries into an IHG branded hotel with a focus on generating the best levels of revenue
- Ensures accurate and timely capture of pertinent data into the required systems




- Build and maintain relationships with Key Stakeholders, clients, and properties.
**Accountability**
- Revenue Generation
- Lead Conversion
- Customer Satisfaction Key Performance Objectives set annually (as per IHG policy)
**QUALIFICATIONS AND REQUIREMENTS**
**Technical skills and Knowledge**
- Demonstrated ability to determine what is required, act and take responsibility to deliver it. Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
- Must have established organization skills required to maintain electronic and paper filing systems
- Maintain a high level of knowledge pertaining to policy and procedure and communicate knowledge effectively to all personnel when applicable.
- Must possess strong communication skills, written and verbal; articulate, persuasive & influential; systematic and timely to convey information to clients, technicians, management and team members as well as producing reports.
- Experience with MS Power Point, MS Word, MS Excel, MS Teams, Canva
- Verbal and written fluency in at least two languages of the region as appropriate
**Education**:Degree level education
**Experience**:At least two (2) years of business experience in Groups/Hotel Guest Relations/Hotel Sales environment, systems, terminology and processes.
- At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a general scale.



With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
- Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
- We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
- We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
- Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, reli

📌 Meetings & Commercial Specialist (Guadalajara)
🏢 Intercontinental Hotels Group
📍 Guadalajara