**Descripción**:
**Responsabilidades**:
**Perfil**:Responsible for managing customer inquiries, complaints, comments, and occasionally reports from users or clients. Engages with customers through various marketing-managed interfaces and ensures service quality.
- Provide information to customers regarding pricing, lead times, and payment options.
- Capture customer purchase orders within 48 hours and ensure timely shipping commitments.
- Follow up on shipments and communicate required information (tracking numbers, quantities sent) to clients.
- Coordinate internal processes to ensure material shipment from the plant and provide clients with updates.
- Update and reschedule delivery dates in the ERP system based on order tracking.
- Collect customer satisfaction data and conduct service surveys.
- Analyze forecasts for account managers.
- Manage and register quality returns (RMA’s) in the system.
- Serve as the first point of contact for clients.




- Maintain and build strong relationships with both internal and external customers.
**Requisitos**:
- Bachelor’s degree in Marketing, Business Administration, or Engineering.
- Minimum of 3 years of experience in a similar role.
- Proactive and dynamic mindset.
- Intermediate proficiency in Excel.
- Knowledge of MRP, Oracle, SAP, or AX systems.
- Excellent negotiation skills.
- Advanced communication skills.
- ** Fluent in English.**
- ** Experience in demand variation analysis.**
- ** Experience in sales forecasting.**
- ** Experience working with WMI (Vendor Management Inventory).**
- ** Automotive background.**
- ** Experience in contact and database management.**
If you meet the requirements and are ready for the challenge, we invite you to apply!
We look forward to meeting you soon and having you join our team to achieve new goals together!

📌 Customer Service Representative (H/F) (Mexicali)
🏢 Amphenol Tcs De México, S. A. De C. V.
📍 Mexicali