The IT Support Technician
- EUC Remote Center, will assist / perform maintenance on all hardware / software related issues when required.
- Assist with the maintenance / support of AV technologies.
- Complete assigned requests and incidents based on ITSM platform.
- Follow IT Asset Management procedures for the tracking, transporting, receiving, and disposal of company assets while maintaining and validating asset management reporting.
- Conduct hardware preparation and setup for end users.
- Investigate, research and resolve technical related issues related to hardware, software (purchased and proprietary) related to enterprise operation.
- Ensure completion of assigned projects in a timely manner.
- Contribute to the Service Now Knowledge Base.
- Test hardware and software for future upgrades.
- Adhere to and communicate IT Service management policies and procedures.
- Assist with the development of an ITSM platform.
- Follow IT Service Management policies and procedures.
- Maintain updated knowledge on computer hardware / software.




- Assist with the maintenance and upkeep of the Remote Center Secure Data Center.
- Bachelor's degree in an IT related field.
- Working knowledge of desktop / laptop, hardware and software support.
- Knowledge of network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote and on-site users.
- Basic knowledge of Active Directory
- Excellent verbal and written communication skills in both English & Spanish. (Will be evaluated in interview process).
- Excellent problem-solving skills.
- Ability to make recommendations for courses of action to address hardware / software related issues.
- Capable of providing first level problem diagnoses for laptop / desktop hardware / software issues.
- Professional certifications are a plus (A+, MCP or Microsoft Desktop Support).
- 1 - 2 years’ experience and / or training in an enterprise technical support or equivalent.

📌 IT Support Technician - Euc Center (Monterrey)
🏢 Gm Financial
📍 Monterrey