Base is an advanced, all-in-one technology platform that opens the door to the global e-commerce market for entrepreneurs. We enable thousands of merchants to sell seamlessly through Amazon, eBay, Shopify, and other platforms, as well as ship with logistics leaders such as DHL and FedEx, among others.
We are a general team, and our international presence in many countries across Europe, the Americas, and India drives our innovation and allows us to think bigger. We are looking for people who are not afraid of challenges and want to join us in building technology that is truly changing the game in online retail.
**Responsibilities**:
- Own the onboarding process for new customers—from kickoff to go-live.
- Set up integrations with sales channels (Tiendanube, Shopify, Mercado Libre), ERPs, and logistics partners.
- Understand each merchant’s operational workflow and tailor configurations accordingly.
- Support customers during the first weeks to ensure proper usage and adoption.
- Troubleshoot technical issues, escalate bugs or feature requests, and ensure resolution.
- Help document implementation processes and contribute to improving onboarding playbooks.




- Collaborate closely with Product and Customer Success teams.
**Requirements**:
- 3+ years of experience in technical implementation, onboarding, or consulting at a SaaS or e-commerce company.
- Strong knowledge of integrations with platforms like Tiendanube, Shopify, Mercado Libre, and ERPs.
- Understanding of e-commerce workflows and ability to map them to system configurations.
- Comfort with APIs, system configuration, and basic scripting concepts.
- Familiarity with warehouse or fulfillment processes (WMS, pick & pack, etc).
- Organized, proactive, and hands-on problem-solver with strong execution skills.
- Excellent communication skills with both internal teams and customers.
- Based in Mexico City.
**Benefits**
- Be part of a global company with a proven product and active LATAM expansion.
- High-impact role in a strategic and growing market.
- Work directly with top-tier teams in product, engineering, and sales.
- Hybrid work model, competitive compensation, and real opportunities for career growth.

📌 Implementation Specialist Mexico (Ciudad de México)
🏢 Base.com Brazil
📍 Ciudad de México