**Are you ready for a new beginning?**
We need your talent, knowledge and dedication to better our world with biology.
**Our purpose points the way**
In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.
**We’re here to better our world with biology.**
We are looking for a Technical Sales Account Manager for Dairy segment, in this roll you will have a direct report to a Head of Sales Dairy and the responsibility to support technically the sales team with all existing and potential customer and distributors, during trials, trainings, troubleshooting, optimization and innovation.
**Main role**
- Follow technical and commercial strategies in the region, working in compliance with agreed vision, company policies and guidelines (principles) and local regulations.
- Secures existing business from customers throughout the technical support.
- Perform excellence in trials as a standard to deliver high performance to customers.
- Attend customers complaints and solves routine industry problems on-site (i.e. new products and uses, product performance)
- Troubleshooting - support with an issue for internal projects, protect existing sales, sales project generation and sales project support.
- Optimization - to optimize an existing product.
- Innovation - help to create a new product according to customer requirement.
- Provides timely reports and information as required by management and use internal systems as part of daily work.




- Create networking with colleagues inside the company to increase support to customers.
- Participate in internal trainings and technical groups in order to generate internal knowledge for the team.
- Responsible for budgets, sales and commercial agreements with assigned clients seeking compliance with these.
- Provide comprehensive technical and commercial advice to current and potential clients through face-to-face and virtual visits, technical training and the development of the internal contact network in order to provide service, meet needs and generate solutions for clients.
**Competences and skills**
- We are looking for a Food Engineer/Graduate, Food Technologist, Food Chemist, Biochemist, Biotechnologist or Microbiologist
- Intermediate English
- Experience on food industry specifically on Dairy industry: fresh dairy, yoghurt, fermented processes, cheese technologies, plant-based yoghurt.
- Expertise on different type cheese formulation, product development and research
- Knowledge and experience on use of enzymes and cultures and other food ingredients
- Experience on production, quality, processes, microbiology and statistics
- Skills on process equipment operation
- Organizational skills, planning and flexibility.
- Be customer, results and task oriented.
- Ability to effectively communicate information and respond to questions from managers, customers and other employees in a professional manner.




- Have the ability to build and maintain positive relationships with a range of customers and internal partners as well.
- Have the ability to negotiate with internal and external customers.
- Have excellent prioritization and service skills.
- Experience on Sales Force or another tool for project management
- The position requires availability to travel and stay away from your home or location for as long as the activity requires it.
Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
**Want to learn more?**
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**Stay alert: Avoid recruitment scams**
At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following:
- _Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process. _
- If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. _We encourage you to verify the legitimacy of the message by contacting us directly through our official channels._

📌 Technical Sales Account Manager (Ciudad de México)
🏢 Novonesis
📍 Ciudad de México