**Primary Functions/Major Responsibilities**
- Responsible for keeping accurate record of, and maintain control of computer equipment inventory and initiate PO and orders when needed/requested.
- Maintain and update Visio Floor plans of employees.
- Configure and setup equipment for employees on the Work-from-Home program.
- Ability to use Teams and WebEx for one on one help or instructions.
- Maintain Help Desktop knowledgebase and how-to documents in Service Desk Plus.
- Interface with onsite repair vendors.
- Additional responsibilities and activities as assigned by the IT Operations Manager.
**Specific Job Skills**
- Experienced and fluent working with Help Desk support and inventory tracking software.
- Excellent customer service skills.
- Strong written, verbal (face-to-face and telephone), analytical and interpersonal skills.
- Ability to prioritize competing tasks in a fast-paced environment.
- Project management skills.

📌 Deskstop Support Specialist (Tijuana)
🏢 North American Production Sharing
📍 Tijuana