**Job Information**:
Department Name
- ALLIANT
Job Type
- Full time
Industry
- Communications
Service Now Ticket
- INC
Modality
- WFH
Work Experience
- 1-3 years
Assigned Recruiter Contact
Date Opened
- 10/09/2025
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- 22010
Job Responsibilities
- Assists with 1st level support. If the technician is unable to resolve the issue assigned to them, they must escalate the issue to a higher level of support and continually following up until issue resolution.
- Responds to a rapidly changing technical environment and the requirements of the user community
- Active Directory and Exchange Server experience.
- High priority printer configurations.
- Basic Network Support and troubleshooting.
- Security Awareness & Compliance - A fundamental understanding of basic security concepts, such as malware, phishing, and security policies
**Requirements**:
- Assists with 1st level support. If the technician is unable to resolve the issue assigned to them,
they must escalate the issue to a higher level of support and continually following up until issue resolution.
- Responds to a rapidly changing technical environment and the requirements of the user community
- Active Directory and Exchange Server experience.
- High priority printer configurations.
- Basic Network Support and troubleshooting.
- Security Awareness & Compliance - A fundamental understanding of basic security concepts, such as malware, phishing, and security policies
**Benefits**:
- Paid days off
- Competitive weekly salary
- Great location (Zona Río, Tijuana)
- Benefits by law and more
- Private Health Insurance and Preventative Care
- Friendly work environment
- Savings Fund and voluntary Savings Account
- Financing and discounts at various establishments around the city
- Career growth opportunities
- Constant motivational events and more!