**Education**:Bachelor’s in Human Resources, Business Administration, Organizational Development, or a related discipline.
- **Experience**:Minimum of 1 year of work experience in Human Resources Shared Services Center (HRSSC) environments.
**Preferred Qualifications**:
- Prior exposure to Payroll, HRSSC processes across US/CAN (preferably)
**Skills We Value**:
- Collaboration & Teamwork
- Time Management
- Adaptability & Learning Agility
- Accountability/Ownership
- Attention to Detail
- Quality Mindset
- Problem Solving
- Customer-service Orientation
- Analytical Thinking
- Critical Thinking
- Communication
- Initiate and oversee Leave of Absence, Terminations and Personal Data requests within vendor systems and employee´s request.
- Accurately document case resolutions and manage employee data, including processing transactions, archiving data, and retaining records.
- Collaborate effectively with HR functional partners and COEs to ensure precise handling of requests and smooth cross-functional coordination.
- Review and manage employee payroll and pay-related changes within HR systems.
- Meet or exceed established team Key Performance Indicators (KPIs)



and Service Level Agreements (SLAs).
- Promptly address customer requests and escalations, providing thorough analysis and support.
- Ensure strict compliance with corporate data administration and security standards for all Leave of Absence Terminations and Personal Data transactions.
- Lead quality control efforts through transaction audits and implement remedial actions.
- Proactively identify process gaps and engage stakeholders to develop and implement effective solutions.
- Adapt to evolving processes and organizational changes, ensuring HRSSC documentation remains current.
- Drive continuous service and process improvements to enhance efficiency and the overall employee experience.
- Work collaboratively with diverse internal teams and third-party vendors to achieve team objectives.
- Develop and maintain expert knowledge in and related HR functional areas, championing improvements that positively impact employees. ⁠
- Ensuring accuracy in transactions submitted to the main HR system is critical for operational efficiency

📌 Senior Associate, HR Shared Service (Naucalpan de Juárez)
🏢 Ford Motor
📍 Naucalpan de Juárez