**About Us**
Unilink Transportation is a third-party logistics (3PL) company headquartered in San Antonio, Texas. Our IT division supports all technology infrastructure and develops proprietary software to manage our operations. We are committed to providing reliable, efficient technology services that keep our business running smoothly.
**The Role**
We are seeking an **IT Support Technician** to join our internal IT team and provide hands-on technical support for our Monterrey office. This role is responsible for maintaining hardware, supporting end users, managing physical network infrastructure, and ensuring all technology systems operate reliably
**This is an on-site position requiring daily presence at our office.**
**Key Responsibilities**
- Install, configure, and maintain **PCs, laptops, printers, and peripheral devices**.
- Perform routine **hardware maintenance, upgrades, and repairs**.
- Assist with **Windows operating system** installation, configuration, and troubleshooting.
- Maintain and troubleshoot **physical network infrastructure** (cabling, switches, routers, access points).
- Manage **server room** equipment and assist with basic server maintenance tasks.
- Document all support activities in the **ticketing system** and maintain accurate records.
- Set up workstations and technology for **new employee onboarding**.
- Manage **hardware inventory** and coordinate equipment procurement when needed.
- Assist with **backup procedures** and basic data recovery tasks.
- Support **video conferencing equipment** and meeting room technology.
- Escalate complex issues to senior IT staff or external vendors as appropriate.
- Maintain a clean,



organized, and secure IT environment.
**Required Qualifications**
- High school diploma or equivalent; associate degree or technical certification preferred.
- **2+ years of experience** in IT support, help desk, or desktop support roles.
- Strong knowledge of **Windows 10/11** installation, configuration, and troubleshooting.
- Hands-on experience with **PC and laptop hardware** (assembly, upgrades, repairs).
- Basic understanding of **networking concepts** (TCP/IP, DNS, DHCP, Wi-Fi).
- Experience with **structured cabling** and physical network troubleshooting.
- Familiarity with **ticketing systems** (Zendesk, Freshdesk, ServiceNow, or similar).
- Strong problem-solving skills and attention to detail.
- Excellent customer service and communication skills.
- Ability to lift and move equipment (up to 50 lbs).
- Reliable transportation and ability to work on-site daily.
**Preferred Qualifications**
- **CompTIA A+**, **Network+**, or similar certifications.
- Experience with **Active Directory** and basic user account management.
- Familiarity with **VoIP phone systems**.
- Knowledge of **basic server administration** (Windows Server).
- Experience with **antivirus and endpoint security** tools.
- Exposure to **cloud services** (Microsoft Azure, AWS basics).
- Bilingual (English/Spanish) is a plus.
- Previous experience in **logistics, transportation, or warehouse environments**.
Tipo de puesto: Tiempo completo
Sueldo: Hasta $30,000.00 al mes
Incentivos:
- Seguro de gastos médicos mayores
- Vacaciones adicionales o permisos con goce de sueldo
Lugar de trabajo: Empleo presencial

📌 IT Support Technician (Zona Valle Oriente)
🏢 Unilink Transportation
📍 Zona Valle Oriente