Descripción y detalle de las actividades
- Leader of the customer focus team (CFT). Prioritize and monitors all CFT activities.
- Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.
- Ensures successful new product introduction:
- Executes to NPI standard process
- Understands and monitors S&OP;
- Identifies and secures skills needed for effective transitions
- Sets appropriate expectations with customers
- Manages pricing and ECO prioritization during the process
- Understands and maintains customer product knowledge and roadmap
- Gains understanding of customer market and competition
- Establishes and monitors KPI’s related to E&O;, PPV and inventory turns
- Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.
- Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action.
- Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR)
- Ensures appropriate attendees are well prepared for meeting, understanding data and issues
- Sets meeting objectives, develops agendas and tools to accomplish objective
- Prepares internal teams for meeting
- Aligns topics and presentations with customer prior to meeting
- Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives;
- Accountable for driving objectives related to continuous improvements & Accountable to ensure the build and delivery schedules by working with the customer,



internal supply chain, and operations.
- Works with SCA to ensure resolution of excess and obsolete inventory issues. - Ensures the recovery for costs related to ECO activity, Non-Recurring Expenses.
Experiência y requisitos
- 4-year degree in engineering disciple or business
- 8+ years of program management experience, 5+ years in a leadership role
- Experience with more complex and larger customer accounts
- Ability to work collaboratively with suppliers, customers and internally
- Proven ability to take on project leadership/ownership and complete projects in a timely manner
- Ability to support a global business operation as required
- Demonstrates discretion, confidentiality, independent judgment and professionalism
- Excellent written and verbal communication as well as presentation skills
- Manage, understand and present data for monthly program reviews
- Understanding of and ability to use continuous improvement tolos
- Ability to drive solutions to complex planning issues with limited supervision
- Demonstrate teamwork and the ability to operate on diverse project teams with mínimal direction
- Solid financial understanding, risk analysis ability, relationship building and project management
- Available for travel up to 25% of the time, including day, overnight and internationally, as required
Beneficios
- Beneficios de acuerdo a la LFT
- Fondo de ahorro
- Protegido de gastos médicos
- Plan de indexación
- Servicios medicos en planta
- Comedor
**Número de vacantes** 1
**Área** Ventas/Comercial
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- 7:00am - 5:06pm
- Tiempo completo
**Estudios** Carrera con título profesional
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** No

📌 Program Manager (Tijuana)
🏢 Benchmark Electronics Tijuana, S. De R. L. De C. V.
📍 Tijuana