**The Mission**:
As our CQE Engineer for the Mexico startup, you are the primary bridge between our manufacturing facility and our global customers. You will be responsible for translating high-level customer expectations into actionable factory-floor quality standards. You will play a pivotal role in securing customer trust through rigorous validation, transparent communication, and rapid-response problem-solving.
**Key Responsibilities**:
**1. Customer Advocacy & Crisis Management**:
- **Strategic Interface**: Serve as the primary point of contact for Customer Quality and R&D; teams regarding technical requirements and quality performance.
- **Complaint Resolution**: Lead the 8D Problem Solving process for all customer complaints, ensuring root causes are identified and permanent corrective actions are validated.
**2. Product Lifecycle & Reliability Testing**:
- **Reliability Oversight**: Design and manage mass-production reliability testing (ORT - Ongoing Reliability Test) to ensure products meet long-term performance standards.
- **Data Intelligence**: Systematically collect, analyze, and report on field/factory quality data to identify trends before they become critical failures.
**3. Quality System Architecture (Startup Focus)**:
- **Documentation Standards**: Create and maintain the technical "Quality Bible" for the plant, including **Inspection Standards (SIP)**, **Control Plans**,



and **Golden Samples**.
- **Audit Leadership**: Coordinate and lead customer site audits, ensuring the plant is "audit-ready" at all times and managing the closure of any findings.
**4. Continuous Improvement & Follow-up**:
- **Closed-Loop Quality**: Drive cross-functional teams (PE, Production, Supply Chain) to execute quality improvement actions (CAPA) and verify their effectiveness on the shop floor.
- **Requirement Deployment**: Ensure that unique customer "Critical to Quality" (CTQ) requirements are clearly communicated and integrated into the local production lines.
**Qualifications**:
- **Education**: Bachelor’s degree or higher in **Electronics Engineering, Industrial Engineering,** or a related field.
- **Experience**: 5+ years of specialized CQE experience, ideally within the **Consumer Electronics** sectors.
- **Communication**:Advanced English proficiency (written and spoken)** is mandatory for direct customer negotiation and integral reporting.
**Technical Toolkit**:
- Mastery of Quality Tools**:8D, Five Whys, Fishbone, and PPAP/APQP**.
- Familiarity with ISO 9001 / IATF 16949 standards.
- **Traits**: High "Customer Intelligence"—the ability to remain calm under pressure and advocate for the company while satisfying customer demands.
**Location**: Otay Tijuana

📌 Customer Quality Engineer (Tijuana)
🏢 North American Production Sharing
📍 Tijuana