Job Req Id:

Location(s):
Ciudad De Mexico, Ciudad De Mexico, Mexico
**Job Type**:
On-Site/Resident
Posted:
mar.. 26, 2026
**Discover your future at Citi**:
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
**Job Overview**:
The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
- Identify process gaps requiring escalation, offering potential solutions
- Assist with inventory management and workflow needs as dictated through risk priority and service level
- Support a range of products and services
- Analyze problems and formulate solutions through research and investigation
- Navigate, test and execute moderately complex databases, spreadsheets, and systems
- Ensure accurate and timely account handling




- Assist in activities that help reduce organizational impact and/or loss
**Qualifications**:
- 1 year of relevant experience
- Proficient computer and typing skills
- Ability to adapt to new technology quickly and seamlessly
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work with others to complete assigned tasks
**Education**:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **PRINCIPALES FUNCIONES**:
- Atención a clientes externos por servicios de deposito a nível nacional.
- Gestion directa con las compañías de traslado de valores.
- Entrega de reportes a clientes internos.
- Seguimiento y solución de aclaraciones.
- **
REQUERIMIENTOS**:
- Disponibilidad de Tiempo y lugar de trabajo (Tecno Parque).
- Contabilidad Básica.
- Trabajo en Equipo.
- Experiência en Atención a Clientes.
- Experiência en traslado de valores.
- Manejo de Excel Intermedio (cruces de datos, tablas dinámicas, extracción de información).
- Manejo de Outlook.
- Autogestión.
- Trabajo en sitio (Residente).**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex: Analista de Atención a Clientes (Ciudad de México)
🏢 Citi
📍 Ciudad de México