**About the Role**
The General Support Organization (GSO) at Uber partners with Sales Operations to accelerate revenue growth across the Americas, with a strong focus on LATAM for the Delivery business.
LATAM is in a phase of rapid transformation-expanding markets, evolving sales models, and increasing complexity. We're looking for a senior, strategic leader who can bring structure, clarity, and direction in a fast-moving, ambiguous environment.
As the Sr. Sales Vendor Manager for LATAM, you will lead a high-impact, multi-country BPO sales ecosystem, driving performance, alignment, and execution at scale. You'll operate at the intersection of strategy and operations-translating business priorities into measurable outcomes across partners and markets.
This is not a traditional vendor management role. You will influence across functions, navigate competing priorities, and turn complexity into clear, actionable strategies that drive growth.
You will own the end-to-end performance of BPO-driven sales programs, from KPI definition to execution and optimization, while acting as a key connector between regional and global stakeholders. You'll also help shape a more unified, scalable sales approach across the Americas, contributing to cross-regional initiatives, including collaboration with the US & Canada.
**What You'll Do**
- Lead the strategy and execution of BPO-driven sales programs across LATAM, driving performance across acquisition, conversion, retention, and productivity metrics in a highly complex and evolving environment
- Own and elevate BPO partnerships, holding partners accountable to high performance standards while enabling long-term capability growth
- Operate as a strategic integrator across a complex ecosystem of regional, central,



and global stakeholders-aligning priorities, managing ambiguity, and driving clarity in execution
- Navigate and resolve cross-functional challenges, mediating competing priorities and influencing decisions that support broader business outcomes
- Bring structure to a transforming environment by designing and implementing scalable processes, governance models, and operating frameworks
- Lead performance management and continuous improvement, leveraging data to identify gaps and drive structured, measurable action plans across markets
- Translate complexity into executive insights, synthesizing KPIs and operational data into clear, actionable recommendations for senior leadership
- Drive sales strategy operationalization, ensuring alignment, accountability, and consistent execution across BPO partners
- Support regional expansion and increasing organizational complexity, enabling operational readiness and alignment across LATAM and broader Americas initiatives
**Basic Role Qualifications**
- 8+ years of experience in Sales Operations, Vendor Management, or BPO Management within revenue-generating environments
- Proven experience managing BPO sales operations (required), including performance management, KPIs, and vendor accountability
- Strong understanding of end-to-end sales funnels, including acquisition, conversion,



and early lifecycle management
- Demonstrated ability to operate in ambiguous, fast-changing environments, bringing structure, clarity, and direction
- Strategic and operational agility, with the ability to move seamlessly between high-level strategy and hands-on execution
- Strong business judgment, with a track record of prioritizing effectively and focusing on high-impact outcomes
- Exceptional stakeholder management and influence skills, with the ability to align and drive decisions across complex, matrixed organizations
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights and executive-level narratives
- Excellent communication and presentation skills, with experience engaging and influencing senior stakeholders
- Experience leading transformation or change initiatives within sales or BPO environments
- Emotional intelligence and resilience, with the ability to navigate complexity, manage competing priorities, and consistently deliver results
- Structured thinking, with the ability to simplify complexity and communicate with clarity
- Fluency in English and Spanish
- Proficiency in Salesforce and Google Workspace
- Availability to travel across LATAM and occasionally support broader Americas initiatives
**Preferred Qualifications**
- Experience in high-growth environments such as tech, marketplace, or delivery industries
- Strong knowledge of the LATAM market landscape, particularly within Sales or BPO ecosystems
- Experience supporting multi-region or Americas-wide operations
- Familiarity with modern sales methodologies (e.g., MEDDIC, Challenger, SPIN)

📌 Senior Vendor Operations Manager, Sales (Latam) (Ciudad de México)
🏢 Uber
📍 Ciudad de México