HSBC in Mexico City seeks a senior leader to define, design and mobilise the bank's multichannel strategy across branches, contact centres and digital channels.
The role focuses on maintaining a relevant physical footprint while accelerating digital adoption and ensuring regulatory compliance.The candidate will lead cross-functional teams, govern end-to-end customer journeys, and drive migration to lower‐cost channels, balancing service quality with efficiency in CNBV and Banxico contexts.
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📌 Senior Multichannel Strategy Lead (Xico)
🏢 Hsbc
📍 Xico
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