**Responsibilities**:
- **Customer Service**: Provide high-quality service and personalized follow-up to assigned clients
- **Case Management**: Manage and follow up on client cases during the debt reduction process
- **Documentation**: Keep client records and documentation updated in the system
- **Inquiry Resolution**: Address and resolve client questions regarding their debt reduction process
- **Follow-up**: Maintain constant communication with clients to provide updates on their case progress
**Requirements**:
- **English**: Advanced
- **Education**: High school diploma (minimum)
- **Experience**: At least 6 months in customer service or call center
- **Technical Skills**: Basic computer skills and proficiency in Microsoft Office
- **Soft Skills**:




- Excellent verbal and written communication
- Customer service orientation
- Strong organizational and follow-up skills
- Teamwork
- Problem-solving skills
**We Offer**:
- Net monthly base salary of $15,000 MXN
- Performance bonuses
- Legal benefits (IMSS, Infonavit, Christmas bonus, vacation, vacation premium)
- Paid training
- Rotating schedule from Monday to Saturday: 9 AM - 6 PM or 10 AM - 7 PM (Saturdays always 9 AM - 6 PM)
- Fixed day off on Sundays
- 8-hour workday + 1-hour lunch break
Sueldo: $15,000.00 - $150,001.00 al mes
Lugar de trabajo: Empleo presencial

📌 Service Agent - On Site (Cancún)
🏢 Contel Y Ferraez
📍 Cancún