Client Intake & Account Onboarding Coordinator
**Location**: Guadalajara, Jalisco, Mexico (100% On-Site)
**Schedule**: Full-time | 5 days per week | In-office
**Monthly Salary**: $18,000 to $20,000 MXN
**English Level Required**: Advanced to Fluent
Position Overview
We are currently hiring a **Client Intake & Account Onboarding Coordinator** for a fully on-site position in Guadalajara, Jalisco.
This role is idóneo for professionals with strong **client communication, coordination, and organizational skills** who are comfortable managing multiple processes and working closely with both clients and internal teams.
You will be responsible for guiding clients through the full onboarding process, from initial setup to agent integration and early performance follow-up.
**Important**: This is an on-site position in Guadalajara. Remote or hybrid work is not available.
**Key Responsibilities**
**Client Intake and Account Setup**
- Initiate recruitment efforts by coordinating internal setup and building fee orders
- Schedule and lead client onboarding sessions to prepare firms for the staffing process
- Educate clients on staffing procedures, including:
- Compliance requirements:
- ○ Compliance requirements
- ○ Recruitment timelines
- ○ Market salary expectations
- ○ Operating hours and logístical considerations
- ○ Manager onboarding and training commitments
- Review onboarding questionnaires and gather all required hiring details
- Send recap communications outlining expectations, timelines, and next steps
- Partner with internal teams to finalize job descriptions prior to recruitment launch




**Onboarding and Agent Coordination**
Manage onboarding workflows based on role type, including test periods and transfer
processes
- Coordinate and facilitate transfer calls between agents and client firms
- Ensure agent readiness prior to transfer, including:
- ○ Script preparation
- ○ Schedule confirmation
- ○ Role expectations alignment
- Oversee workstation and system setup, including:
- ○ Dashboard and system access
- ○ Training credentials
- ○ Required software installation
- ○ System readiness verification
- Support final transfer execution and confirm operational readiness
**Client Communication and Follow-Up (First 90 Days)**
- Maintain consistent communication with client firms during the first 90 days
- Conduct weekly check-ins (Weeks 1-4) to assess:
- ○ Early successes
- ○ Concerns or support needs
- ○ Training or operational adjustments
- Provide ongoing updates related to:
- ○ Attendance
- ○ Performance metrics
- ○ Scorecards
- ○ Overall probation progress
- Identify and address performance concerns early
- Coordinate with internal teams and clients to escalate and resolve issues as needed
**Requirements**:




- **Advanced or fluent English**, written and spoken
- Strong client-facing communication and relationship management skills
- Experience in account management, onboarding, client services, or coordination roles
- High level of organization and attention to detail
- Ability to manage multiple tasks and workflows simultaneously
- Strong problem-solving and follow-up skills
- Comfortable working with systems, tools, and documentation
- Availability to work full-time on-site in Guadalajara, Jalisco
**Preferred Experience**
- Experience working with U.S.based clients or companies
- Background in recruitment, staffing, or onboarding processes
- Experience coordinating across multiple teams
**Required Documentation**
Applicants must be able to provide the following documentation during the hiring process:
- RFC
- Constancia de Situación Fiscal (2025)
- CURP
- NSS
- Valid government-issued ID
- Proof of address
**What We Offer**
- Stable, full-time on-site position in Guadalajara
- Competitive monthly salary of $18,000 to $20,000 MXN
- Professional and collaborative work environment
- Structured processes and clear workflows
- Opportunities for growth and advancement
- Direct impact on client success and operations
If you have strong organizational skills, advanced English, and experience working with clients or managing onboarding processes, we encourage you to apply.
Pay: $18,000.00 - $20,000.00 per month
Application Question(s):
- Do you live inside ZMG?
Work Location: In person

📌 Client Intake & Account Onboarding Coordinator (On-site Gdl) (Ladron De Guevara)
🏢 Hrpv Mexico
📍 Ladron De Guevara