**We are Deoleo. The Olive Oil Company**
For centuries, our olive oil has been a staple of kitchens around the globe. Armed with knowledge and passion, we are focused on producing quality olive oil and leading our industry into a more sustainable future.
Deoleo is the world’s largest olive oil company with world leading brands such as Carbonell, Bertolli and Carapelli. Producing our oil in Spain and Italy; and distributing our brands from Australia to Alaska. We´re a multinational company with offices in many locations, headquartered in Madrid, Spain.
**Our mission** is to nurture healthier futures by **_making Mediterranean goodness available to all._**
**Our ambition** is to be **_the undisputed leader of the olive oil industry._**
Without compromising traditional flavors, the company strive to offer premium-quality products in line with today’s lifestyles. All Deoleo’s brands meet and exceed the extensive, strict quality requirements of the International Olive Council (IOC), the European Union (EU). Beyond olive oil, Deoleo products include premium vinegars and the finest table olives available.
DEOLEO is committed to making a positive impact on the planet and the people we serve, ensuring that every drop of our olive oil is produced with care and respect so our purpose in sustainability is Caring for cares for you. For Deoleo, sustainability is more than just a buzz word - it is the key to adding value to our brands, our society and our planet. To continue making quality products that delight consumers, we must work in ways that preserves the environment and support the people that make our business possible. Thinking and acting sustainably is the key to nurturing a healthier future.
**What are we looking for?**




We are looking for a **Customer Excellence (US Operations)**with attention to detail skills and problem solving and root cause analysis to join our US Operations Team in Mexico City, Mexico.
**Mission**
The Customer Excellence Specialist is responsible for managing the end‑to‑end customer order lifecycle, from order receipt through delivery and post‑delivery issue resolution. This role ensures customer orders are processed accurately in SAP, fulfilled in line with service expectations, and continuously optimized for efficiency, cost, and service performance. The Specialist serves as a key liaison between Sales, Logistics, Warehousing, Finance, and Customers, with strong ownership of deductions management, order trend analysis, and continuous improvement initiatives.
**Key Responsibilities**
**Order Management & Execution (Order‑to‑Cash)**
- Own customer orders from order receipt through delivery and invoicing in SAP.
- Enter, validate, and maintain customer orders in SAP, including EDI and manual orders.
- Ensure orders are compliant with customer requirements, product availability, pricing, and delivery windows.
- Monitor order flow to proactively identify and resolve risks to fulfillment or delivery.
**End‑to‑End Order Flow Expertise**
- Maintain full understanding of the order lifecycle: order receipt confirmation allocation warehouse release shipment delivery invoicing.- Coordinate with Logistics and Warehousing teams to ensure accurate execution and customer readiness.




**Customer & Sales Team Collaboration**
- Serve as the primary point of contact for Sales teams regarding customer service performance.
- Provide visibility into order trends, service issues, and root causes impacting customer experience.
- Support customer communications related to order status, shortages, substitutions, and delivery issues.
**Deductions & Discrepancy Management**
- Review, analyze, and resolve customer deductions and discrepancies (shortages, damages, pricing, compliance).
- Partner with Warehousing, Transportation, Finance, and Sales to gather supporting data (PODs, inventory records, shipment details).
- Identify recurring deduction drivers and support corrective and preventive action plans.
**Data Analysis & Continuous Improvement**
- Analyze customer order trends, cuts, demand patterns, and service performance.
- Identify and propose efficiency improvements such as Minimum Order Quantity (MOQ) optimization, order consolidation, and improved ordering behavior.
- Support cross‑functional initiatives aimed at improving OTIF, reducing costs, and stabilizing order flow.
**Reporting & Performance Monitoring**
- Maintain daily and weekly reporting on order status, backlog, service levels, and deductions.
- Support dashboards and KPIs related to customer performance, OTIF, and order accuracy.
- Provide actionable insights and recommendations to internal stakeholders.
**You will need**
**Education**
Diploma or degree in Supply Chain Management/ Logistics & Operations/business analytics.
**Experience**
Minimum 3 years of experience in supply chain analysis, logistics, operations and related fields within CPG industry
**Technical Skills**:
- Proficiency in data analysis tools such as Excel,

📌 Customer Excellence Analyst (Us Operations) (Ciudad de México)
🏢 DEOLEO GLOBAL
📍 Ciudad de México