**IT Help Desk Supervisor**
**Location**: Zona Centro & Zona Rio, Tijuana, Mexico.
**Work shift**: Full-time (On site)
**Schedule**: Monday-Friday between 7:00 AM - 4:00 PM (or based on business needs/45 hours/week).
**About the Role**
We are seeking an experienced **IT Help Desk Supervisor** to lead our technical support operations and ensure optimal performance of IT infrastructure. This role will oversee Help Desk teams (T1-T3), manage escalations, and support critical IT projects while maintaining high service standards.
**Key Responsibilities**
- Lead and supervise Help Desk teams (Tier 1, Tier 2, Tier 3)
- Manage ticketing systems, user support requests, and escalations
- Coordinate preventive and corrective maintenance for IT equipment
- Oversee IT infrastructure operations and support activities
- Install, configure, and maintain network devices (routers, switches, VLANs)
- Manage and support wireless network environments (Wi-Fi)
- Perform advanced server administration and configuration
- Lead IT projects and ensure timely execution
- Monitor system performance and improve service delivery
- Collaborate with internal stakeholders and external clients
**Qualifications & Requirements**
**Education & Experience**
- Bachelor’s or Engineering degree in Information Technology or related field (**required**)
- Minimum **5+ years of experience** in a similar role (**verifiable**)
- Proven experience managing technical support teams
**Technical Skills**
Strong experience with:
- Windows and Linux operating systems
- Microsoft 365 (Office, Azure, security tools)
- Network infrastructure (LAN/WAN, VLANs, routers, switches)
- Firewalls, VPNs,



and cybersecurity systems
- Structured cabling and hardware maintenance
- Server administration and installation
- IT project management
**Certifications (preferred)**
- Network certifications (e.g., CCNA or equivalent)
- Microsoft certifications (Azure, Security, M365)
- Server administration and cybersecurity certifications
**Other Requirements**
- Advanced English (Bilingual English/Spanish required)
- Strong leadership and personnel management skills
- Availability for adaptable schedules, including weekends and maintenance windows
- Ability to work in a hybrid environment
**Working Conditions**
- Office-based role with extended computer use
- Ability to lift and handle equipment up to ~20 kg
- Occasional work at heights (e.g., ladders)
**What We Offer**
- Competitive salary
- Professional growth and development opportunities
- Dynamic and collaborative work environment
- Exposure to enterprise-level IT infrastructure and projects
- All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law_
Sueldo: $1.00 - $2.00 la hora
Beneficios:
- Caja de ahorro
- Programa de referidos
Pregunta(s) de postulación:
- Do you have leadership experience in IT? If so, how long?
- Are you fluent in English and Spanish? (B2 level-written and spoken)
- What city are you located in?
- What's your highest education?
- What's your salary expectation? (monthly, net.)
Lugar de trabajo: Empleo presencial

📌 IT Supervisor (Tijuana)
🏢 Redial Bpo
📍 Tijuana