**The Role**
**Responsibilities**
- **Enterprise Systems (ES) Support (Primary Focus)**
- Monitor multiple integrated systems including Celigo, SPS Commerce, Pipe17, NetSuite, and ShipHero for order processing errors
- Identify, troubleshoot, and resolve order processing issues, ASN (Advanced Ship Notice) errors, invoice discrepancies, and fulfillment problems
- Document all error resolutions and maintain detailed logs of system issues
- Recognize patterns in recurring errors to identify potential systemic problems requiring escalation
- Create and manage support tickets with third-party vendors when system limitations are identified
- Collaborate with day-shift ES team to ensure continuity of operations




- Provide detailed shift reports highlighting resolved issues and ongoing concerns
- **IT Systems Support (Secondary Function)**
- Respond to after-hours IT support requests including user access issues, system lockouts, and file access problems
- Perform basic troubleshooting for common user access and authentication issues
- Escalate complex technical issues to appropriate IT team members
- Monitor critical system alerts and respond according to established protocols
- Maintain IT support ticket queue and ensure proper documentation
- **Miscellaneous**
- Some travel (

📌 Overnight Systems Support Specialist (Mx) (Xico)
🏢 MaryRuth's
📍 Xico