**Location**: Mexico City, MX
**About the Team**
Global Business Services, a key function within the COO Division of Corporate Solutions, is committed to delivering seamless, end-to-end operational services that drive efficiency, consistency, and excellence.
That includes all operational services as a commercial insurer with proximity to Underwriters and Clients.
Therefore, our mandate centers around building strong, collaborative partnerships across Customer facing units.
Ensuring strategic alignment and delivering measurable value.
Through a standardized and transparent service, we provide clarity and consistency across our offerings, enabling streamlined, scalable operations.
Focused on service excellence and differentiation, we continuously innovate, adopt best practices, and enhance our capabilities to create exceptional value for our customers.
**About the Role**
The Head of Change Adoption - together with a small team of experts - is in charge to ensure that new initiatives, systems and processes are effectively implemented and integrated into Corso Operations, with a primary focus on Underwriting Services.
Taking a holistic approach, focusing on the overall impact of change on the organization, fostering a positive attitude towards change, and ensuring that the organization is ready and willing to adopt new ways of working.
**Your responsibilities will include the following**:
- ** Strategic Planning and Implementation**: The Head of Change Adoption is responsible for implementing change initiatives across market units and global UW lines in concert with the Operational Model Excellence team,.
This includes identifying areas impacted by the change, planning the implementation process, and ensuring that all stakeholders are on board.
- ** Stakeholder Engagement**:



Engaging with the assigned stakeholders and senior leadership, across Operations, the wider COO Divisions and other Business functions.
Planning, executing and facilitating the communications on the benefits and impact of the change, addressing concerns and resistance.
Ensure that feedback from Operations teams is channelled to our Operating Model Excellence team.
- ** Training and Implementation**: Facilitate adoption, the Head of Change Adoption ensures that training programs and change management efforts developed by the individual change initiatives suit the needs of the Operations community.
This ensures that employees have the necessary skills and knowledge to adapt to new systems and processes.
- ** Adoption Monitoring & Reinforcement** Continuous monitoring of the change process is vital.
Tracking progress of adoption, improvement in KPIs/metrics that are tied to the change, and address issues or resistance to support the effectiveness of change implementation.
The change adoption team will work with the respective "Market Unit" Operations teams to reinforce process adherence.
- ** Risk Management**: Identifying potential risks associated with the change and developing mitigation strategies together with the impacted teams or project team is a key responsibility.
This helps in minimizing disruptions, ensuring a smooth transition and avoiding confusion and change fatigue.
- ** Sustainability Planning**:



Ensuring post implementation planning and ownership.
Having clarity on RACI and updated SOPs.
- ** Cultural Transformation and Change Agents Network**: Promoting a culture that embraces change and innovation is essential.
The Head of Change Adoption is working on initiatives that foster a positive attitude towards change among the Operations community.
Establishing and maintaining a "Change Agents Network" to act as facilitators, guiding discussions, collecting feedback and fostering collaboration among team members.
With this creating an inclusive atmosphere where diverse perspectives are valued and collective problem-solving is encouraged.
A change agent must continuously reinforce the vision, celebrate milestones, and recognize achievements to keep the momentum alive.
Sustaining energy and enthusiasm for change over an extended period
**Operations Support (in addition to the above listed responsibilities**:
- Leading Budget planning and Expense Management for the entire department
- Taking a leading role in quantifying demand and requirements in regard to Corso wide business cases across the BAU Operations teams.
- Taking ownership to facilitate reoccurring "steering with facts/KPIs" conversations.
Including productivity measurement of the entire department.
- Supporting risk management, governance and regulatory compliance priorities across the department.
- Ownership to shape, draft and execute the Global Business Services departmental leadership agenda.
- Own and manage communications channels and tools for Integral Business Services
- Contribute/participate on initiatives and projects according to the agreed priorities.
- Support Global Head of Business Services on agenda management and travel arrangements
**About You**

📌 Global Head Change Adoption & Operations Support, Mexico City (Mx) (Xico)
🏢 Swiss Re
📍 Xico