**What you will do**
This role will proactively manage all retention, resign and client account activities, to keep churn under annual targets.
You will drive increased revenue growth and existing customer base penetration through upsell, cross-sell and price management as per annual targets as well as looking for long-term perspective relationships.
You will work cross functionally with Sales, Support, Service and Product teams.
**Responsibilities and Duties**
- Develop customer success enduring relationships.
- Increase adoption and demonstration of ROI.
- Secure contract renewals and uncover opportunities to increase revenue growth within client life-cycle.
- Perform FPP engagement rules (ABRs/QBRs, sponsor program).
- Manage and improve Customer Health using company ́s methodology, develop and facilitate actions plans as required to improve levels of service or to support client ́s strategic objectives.
- Resolve in time and form any adm. request from the customer (Escalations, inquiries, etc)
- Contribute effectively to team-working collaboratively with other departments (Finance, Support, etc)
- Lead and participate through VBS tools and projects (DMs, PSP, PD,VOC, etc)
- Tactical Objectives achieve individuals and company ́s targets:
- Churn
- Growth
- Net revenue ARR
- Customer Health scores
- Operative targets path to success (learning and growth)
**Who you are**
- Preferred degree in administration, systems, or accounting fields
- 3+ years' experience in B2B Customer Account Management / Customer Success-Sales or Project Management
- Experience in a SaaS background
- Experience using SAP, Salesforce and Churn Zero
- Driving customer value from product
- Experience building and growing long term customer relationships
- Passionate customer service orientation with extensive experience in managing multiple stakeholders
- Strong time management skills
- High level of attention to detail
- Methodical and disciplined approach to problem solving
**Who is Teletrac Navman**
Teletrac Navman is a leading software-as-a-service (SaaS) provider leveraging location-based technology and services for managing mobile assets.
With specialized solutions that deliver greater visibility into real-time insights and analytics, Teletrac Navman helps companies make better business decisions that enhance productivity and profitability.
Its fleet and asset management technology uncovers information that would otherwise go unseen, helping customers reduce risk and confidently move their business forward with certainty.
**Who is Vontier**
LI-LS1 #LI-Hybrid