**Redefine the future of customer experiences.
One conversation at a time.
**:
We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place.
Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.
Since ****, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place.
**Build Amazing - Deliver Amazing - Live Amazing - Be Amazing**:
**Nextiva** is an innovative US IT company providing cloud-based communication services that are currently used by thousands of businesses.
We strive to be the best of the best across multiple technology channels - UCaaS and SaaS.
We are a general team of about 1,000 members and are the fastest-growing privately held cloud communications provider in the US.
We are looking for amazing people, like you, to join our team in Guadalajara.
Currently, we are hiring **Customer Care** **Billing Specialist**, who will be working with internal and external customers to perform various billing and other AR-related functions to support the Nextiva's billing operations processes.
- Over 90% of the communication in this role will be in English (verbal & written).
Please send us your resume in English when applying




- This person will be an employee of Nextiva, supporting Nextiva customers
- Be sure to check out our rewards & benefits listed below
**Main Responsibilities**:
- Review invoices and create credit memos to customer accounts
- Assist customers with billing questions and resolve billing issues
- Issue credits for service/product removals and cancellation
- Research and respond to customer credit card disputes
- Maintain detailed logs of customer interactions
- Answer inbound phone calls and instant messages
- Support Nextiva's ticketing system
- Provide back-up customer support for other positions as needed
- Work with internal customers in other departments as needed
- Research discrepancies and help to settle disputes
- Order service disconnection (disable) of accounts as necessary
- Update customer account information to include change of address, payment information or contact information
- Send customer copies of invoices upon request
- Participate in Billing System configuration as needed
- Perform other billing tasks as assigned
**Position Requirements**:
- Experience in customer service roles and call center environment
- Advanced English (both written and oral)
- Exceptional Excel Skills and general computer literacy




- Basic accounting and bookkeeping background
- Excellent multi-tasking and communication skills
- Bachelor's degree
- Ability to work both independently and in a team setting with mínimal supervision
- Flexibility and willingness to align with the working hours of a team based in the United States, specifically in the state of Arizona, as needed
**Will be a great plus**:
- Prior experience in Billing or in a customer-facing role
**Nextiva Core Competencies / DNA**:
**Rewards & Benefits**:
Major Health insurance for you and for your legal partner and children under 25 years
Vision and Dental covered
Life Insurance - 24 times your monthly salary
30-day Christmas Bonus (Aguinaldo)
50% Vacation premium
12 days for vacations on your first-year anniversary
Newly hired full-time employees of Nextiva earn ten (10) personal days before their first anniversary
After your first year you will be entitled to 5 personal days each year after each anniversary date additional to your vacation days
Company matched Food Vouchers - You receive 1 x monthly UMA (Unidad de Medida y Actualización) per month
Company matched savings fund - 13% of your monthly salary capped to 1.3 times the annual value of the UMA
$500 MXN monthly Telecommunications stipend for remote workers (non applicable for 100% on-site roles)
Established in **** and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late ****, valuing the company at $2.7B.
To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
LI-AL1 #LI-Onsite

📌 Customer Care Billing Specialist (Guadalajara)
🏢 Nextiva
📍 Guadalajara