About Sidekick

Sidekick helps people recover faster from persistent injuries. Trusted by Olympic champions and everyday athletes, our products are featured in Men’s Health and Running Magazine, with 94% of users finding relief. We’re a Canadian-incorporated DTC brand selling across the US, Canada, UK, and internationally.

The Role

We’re hiring a Customer Service & Operations Assistant to be the connective tissue between our supply chain, our 3PL partners, and our customers. You’ll spend roughly 60 - 70% of your time in operations (order flow, 3PL coordination, inventory, process improvement) and 30 - 40% in the customer service queue, surfacing patterns back into operational fixes.

We’re not looking for someone to just keep the lights on. We want someone who sees friction in a process and rebuilds it, kills the root cause of repeating CS tickets, and turns a return request into a saved sale when the opportunity is there.

Who You Are

The technical skills here are learnable. What matters most is how you think:
- Ownership. When something’s broken (a 5% inventory variance,



a recurring CS ticket, a stuck container), you don’t just patch it. You find the root cause and fix it so it doesn’t happen again.
- Curiosity. You want to know why yourself. Why is the variance different every week? Why does this ticket keep coming back? You go look instead of waiting to be told.
- Reliable and organized. You can hold a lot of moving pieces without dropping any of them, and you follow through until something is actually resolved.

What You’ll Do
- Order flow & 3PL coordination. Monitor daily order flow across US, Canadian, and UK 3PLs; catch stuck orders and exceptions before they become customer issues. Liaise with 3PLs on damaged inbound units, fulfillment errors, returns, and special projects.
- Inbound & inventory. Coordinate inbound shipments and receiving; track containers, follow up on discrepancies, and keep inventory records clean. Maintain accurate inventory data, fl

📌 Customer Service (México)
🏢 Sidekick
📍 México