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Why Housecall Pro?

At Housecall Pro, we build solutions that build better lives. We dedicate our days to helping over 5 0, 0 0 0 home service professionals (Pros) streamline operations, scale their businesses, and save time. While our headquarters are in Denver, Colorado, our team spans the globe. We foster a culture where our company, people, and Pros grow together.

We Offer:
- Paid holidays and versátil, take-it-as-you-need-it paid time off.
- A culture built on innovation that values big ideas.

Role Overview: Associate, Account Management

As an Associate, Account Management, you will oversee and manage relationships with high-value Pros, ensuring their continued success and growth. Managing a portfolio of approximately 1 0 0– 1 3 0 Pros, you will focus on retention, driving account expansion, and selling add-on products to maximize revenue potential. You will take a proactive, consultative approach to build trust-based relationships that align with each Pro’s unique business goals.

What You Do Each Day:




- Relationship Management: Nurture long-term relationships with Pros as their primary point of contact to drive engagement, satisfaction, and account growth.
- Retention & Renewals: Support contract renewal efforts by proactively addressing concerns and reinforcing platform value.
- Account Expansion: Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products.
- Data-Driven Strategy: Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention.
- Operations & Alignment: Conduct regular business reviews, maintain account-specific Standard Operating Procedures (SOPs), and collaborate cross-functionally with Sales, Product, Marketing, and Support.
- Performance: Meet and exceed Key Performance Indicators (KPIs) related to renewals and expansion.

Qualifications:
- Experience: 2+ ye

📌 Account Management Associate (Ciudad de México)
🏢 Housecall Pro
📍 Ciudad de México