At Orquest, we believe retail works better when people and operations are synchronized. We put AI and Machine Learning at the service of stores so they always have the right employee, in the right place, at the right time.
We are looking for an experienced Project Manager to lead this mission, ensuring our implementation process is strategic, efficient, and oriented towards delivering real value.
✨ How you’ll make a difference
Your mission is to be the cornerstone of project governance and strategic success. As the primary lead for client relationships and expectation management, you will act as the leader who orchestrates both internal and external teams. You are a key figure with the ability to anticipate risks, set boundaries, and maintain strategic direction even in critical situations. Your approach combines operational excellence—solving incidents and evaluating project performance—with a consultative vision that ensures our solution delivers maximum value to the client.
- Strategic Project Governance: You will establish the project governance model,
defining communication channels and decision-making forums with client stakeholders to ensure total alignment.
- Expectation Setting & Management: You will act as a trusted advisor, setting clear limits with clients to prevent scope creep while negotiating realistic commitments.
- Journey Map Management: You will define and oversee the project timeline, ensuring every phase—from the Sales Handover and Discovery to Data Maturation—is completed on time and in full.
- Realistic Planning: You will create work plans based on presente technical complexity (validated with Solutions Architects, Product, and Delivery), ensuring milestones are truly achievable.
- Multidisciplinary Coordination: You will ensure internal teams are engaged and aligned with the scope, removing blockers and fostering collaboration to meet project commitments.
- KPI Monitoring & VoC: You will establish performance indicators and activate the Voi