FBS – Farmer Business Services is part of Farmers operations with the purpose of building a general approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:
- A solid and innovative company with a strong market presence
- A dynamic, diverse, and multicultural work environment
- Leaders with deep market knowledge and strategic vision
- Continuous learning and development

This position leads FBS Mexico's Direct Business Contact Center,



responsible for outbound pre-sales operations encompassing lead qualification, triage, and outbound contact workflows that enable Farmers' US-based licensed sales representatives to focus on conversion and revenue generation. The role is accountable for end-to-end contact center performance, including operational execution, workforce strategy, and data-driven decision making. It collaborates cross-functionally with Farmers Direct Business leadership and the FBS Operations Hub to build and scale a new delivery capability aligned with Direct Business sales pipeline goals and service standards.

? Key Responsibilities
- Define and execute the pre-sales support strategy for the Direct Sales operation, encompassing lead qualification, triage, and outbound contact workflows that enable US-based licensed sales representatives to focus on conversion and revenue generation.
- Lead end-to-end Contact Center operations, ensuring service e

📌 FBS - Customer Care Director / Call Center Director (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes