What You’ll Do Eaton’s IS AER FED division is currently seeking a Customer Service Representative.
Eaton’s Fluid & Electrical Division is seeking a Customer Service Representative in Tijuana, Baja California.
Work Location Santa Rosalia No. 9707, Parque Industrial Pacifico C. P. 22490 Tijuana, Baja California.
Primary Function Manage business interactions and relationships between Customers, Operations Teams, and other key functions to ensure complete customer satisfaction. Coordinate with other FED locations supported by the Customer Service team ensuring “one voice to the customer.” Provide support for specific tasks regarding program execution for development, low rate, and full rate production programs to facilitate a smooth transition.
Essential Functions
Manage and facilitate daily delivery status communication between Tijuana plant operations and the third‑party customer, collaborating with the Eaton Account Management team through customer action calls, maintaining line‑of‑balance charts, and facilitating customer visits.
Develop an internal support plan to meet customer delivery and quality performance expectations and requirements as provided by the Eaton Account Management team and/or third‑party customer portals.
Support high‑importance customer engagement teams, Program Management reviews, rate readiness reviews, etc., as applicable.
Track high‑priority parts through every operation of production until delivery and elevate concerns to Operations Management via participation in daily production meetings.
Understand all executed contract terms, as flowed down, for assigned customers through collaboration with the Eaton Account Management team.
Plan and justify customer visits,



negotiate agendas at assigned site, follow up and resolve obstacles, tailor communication to the audience, handle escalations without leadership involvement, and refer customers to peers outside of the assigned site if needed.
Qualifications
Bachelor’s degree from an accredited institution.
3‑5 years of experience in Customer Service, Sales, or Supply Chain Management.
Advanced English proficiency.
Judgment, logic, resourcefulness, and creativity.
Excellent interpersonal skills.
Basic market analysis tools and techniques.
Computer literate with competency in Microsoft Office programs and web maintenance systems.
Additional Information
Travel – up to 10%.
Must present a positive and professional image, be a creative thinker and strong communicator, influence people calmly about emotional or controversial subjects, and exhibit strong organizational skills.
Timeliness and accuracy of responses are critical; must maintain focus and prioritize in an environment of multiple urgent requests from many general sources.
All positions may require participation in video and in‑person interviews as part of the hiring process. All candidates will be evaluated based on job‑related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

📌 Customer service representative (Centro-Norte)
🏢 EATON
📍 Centro-Norte